MobileSupport - RemoteCall 7.4.4001 - App Store

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About MobileSupport - RemoteCall

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support...

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.


[Key Features]

1.Screen Sharing 
Customers are able to share pictures of their mobile device screen with support representatives to collaboratively identify and resolve issues in real-time.

2.On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

3.Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4.Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.


[Receiving Mobile Device Support - Customers]

1.Download, install, and then launch the ‘MobileSupport’ application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.

Feb 14, 2024
Version 7.4.4001
- Other minor bug fixes

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Previous Versions

Here you can find the changelog of MobileSupport - RemoteCall since it was posted on our website on 2023-09-06 17:56:28. The latest version is 7.4.4001 and it was updated on 2024-04-22 09:36:04. See below the changes in each version.

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